In Dirk Gently’s Holistic Detective Agency, the detective-ghost-horror-who-dunnit-time-travel-romantic-musical-comedy-epic by the British comedy writer Douglas Adams, the eponymous private investigator, Dirk Gently, has had a major falling out with his secretary, Janice, who is preparing to storm out of the office in a rage:

She retrieved her last pot of nail varnish and tried to slam the drawer shut. A fat dictionary sitting upright in the drawer prevented it from closing. She tried to slam the drawer again, without success. She picked up the book, ripped out a clump of pages and replaced it. This time she was able to slam the drawer with ease.[1]

A few days later, faced with a client to whom some events have occurred that are, quite literally, completely and utterly impossible, Dirk happily remarks:

“Luckily, you have come to exactly the right place with your interesting problem, for there is no such word as ‘impossible’ in my dictionary. In fact,” he added, brandishing the abused book, “everything between ‘herring’ and ‘marmalade’ appears to be missing.”[2]

If I could remove just one word from the dictionary it wouldn’t be ‘impossible’, nor ‘pneumonoultramicroscopicsilicovolcanokoniosis’ and especially not ‘marmalade’, living as I do in Dundee.[3] No, if I could remove just one word from the dictionary, it would be the word ‘tolerance’.